Refund & Return Policy – Psaltyfield Pharmacy
At Psaltyfield Pharmacy, your safety and satisfaction matter to us. Due to the sensitive nature of pharmaceutical products, we operate a clear and responsible refund policy.
Non-Returnable Items
For safety and regulatory reasons, we do not accept returns or issue refunds for:
•Prescription medications
•Opened or used products
•Temperature-sensitive items (e.g. insulin, vaccines)
•Personal care items once opened
Eligible for Refund or Replacement
Refunds or replacements may be considered if:
•The wrong item was dispensed
•The product is damaged or defective at point of sale
•The product has expired before purchase
All issues must be reported within 24 hours of purchase, and the item must be returned unused and in its original packaging, along with the purchase receipt.
Refund Process
•Approved refunds will be processed using the original payment method
•In some cases, a replacement or store credit may be offered instead
Important Note
We reserve the right to decline refunds that do not meet the conditions above, in line with pharmaceutical safety standards.
Need Help with Refund ?
If you have questions or concerns, our staff at any Psaltyfield Pharmacy branch will be happy to assist.
Call: +2348146801453